Shipping policy

Return & Refund Policy

Last Updated: 1 October 2026

At GreatIndianMart, we want you to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the product's return eligibility.

A return may be accepted in the following situations:

Product received is damaged or defective.
Wrong product, colour, size, or variant was delivered.
Product received is significantly different from the product description.
Product is missing any essential part or accessory.
Product does not meet the applicable return conditions mentioned on the product page.

Some products may have different return conditions or may be non-returnable. The applicable return information will be displayed on the product page wherever required.

2. Conditions for Return

To be eligible for a return:

The return request must be submitted within the applicable return period.
The product should preferably be unused and in its original condition.
Original packaging, tags, labels, accessories, manuals, and other included items should be retained.
The product should not be damaged due to misuse, negligence, improper handling, or normal wear and tear.
Products returned without the original packaging or required accessories may be rejected where applicable.

For certain products, additional return conditions may apply.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request:

Clear photographs of the product.
Photographs of the packaging and shipping label.
A short video showing the issue, where necessary.
Order details and other information required to verify the complaint.

Providing clear photographs or videos can help us process your request faster.

4. How to Request a Return

To request a return:

Contact GreatIndianMart Customer Support through our official support channel.
Provide your order number and details of the issue.
Provide photographs/videos if requested.
Our team will review the request.
If approved, the return process will be initiated.
The product may be collected from the delivery address through our logistics partner.

Please do not send products back to any address unless instructed by GreatIndianMart.

5. Return Inspection

Returned products may be inspected after they are received.

If the returned product does not meet the applicable return conditions, including cases involving customer-caused damage, missing components, or signs of misuse, the return may be rejected.

The final decision regarding return eligibility will be made after verification of the product and the reported issue.

6. Refund Policy

Once the returned product has been received and successfully verified, an eligible refund will be initiated.

Refunds will generally be processed to the original payment method used for the order, wherever technically possible.

For Cash on Delivery orders, we may request appropriate bank account or UPI details to process the refund.

The time taken for the refund to appear in your account may depend on your bank, payment gateway, or payment service provider.

7. Refund for Cancelled Orders

If an order is cancelled before dispatch and payment has already been made, the eligible amount will be refunded to the original payment method.

If the order has already been shipped, cancellation may not be possible and the applicable return procedure may need to be followed.

8. Exchange

Where exchange is available for a particular product, customers may request an exchange subject to:

Product availability.
Applicable return conditions.
Product-specific eligibility.
Verification of the returned product.

If the requested replacement is unavailable, an eligible refund may be offered instead.

9. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other product-specific restrictions.

Examples may include:

Personal hygiene products.
Certain beauty or cosmetic products.
Customized or personalized products.
Products specifically marked as non-returnable.
Products damaged after delivery due to improper use or handling.
Products where the return period has expired.

The applicable product page should be checked before placing an order.

10. Wrong Size or Change of Mind

Returns due to size, colour preference, change of mind, or other reasons will only be accepted where the particular product is marked as eligible for such returns.

Customers are advised to carefully check the product description, specifications, size chart, and images before placing an order.

11. Missing or Damaged Items

If an order arrives with missing items, damaged packaging, or missing accessories, please contact us promptly with photographs of the package and its contents.

We may investigate the issue with our logistics and fulfilment partners before approving a replacement or refund.

12. Return Pickup

Once a return is approved, a pickup may be arranged through our logistics partner.

Pickup availability depends on the customer's location and logistics service availability.

If a pickup attempt fails because the customer is unavailable or the package is not ready, additional pickup attempts may be subject to logistics availability.

13. Fraudulent or Abusive Returns

GreatIndianMart reserves the right to refuse or restrict returns where there is evidence of:

Repeated fraudulent return requests.
Product replacement or tampering.
Returning a different product from the one delivered.
Intentional damage.
Misuse of the return process.
Any other activity intended to obtain an unfair refund or replacement.

14. Shipping Charges

Where a return is approved because the product was damaged, defective, incorrect, or otherwise eligible under our return policy, applicable return-related charges will generally be handled according to the applicable logistics and fulfilment arrangement.

For customer-requested returns, any applicable charges or deductions will be communicated where applicable.

15. Delayed or Missing Refunds

If your refund has been approved but you have not received it within the expected processing period, please contact our customer support team with:

Order number
Customer name
Payment method
Refund reference, if available

We will assist you in checking the refund status.

16. Policy Changes

GreatIndianMart reserves the right to update or modify this Return & Refund Policy from time to time to reflect changes in our business operations, logistics partners, payment providers, or applicable laws.

The updated policy will be published on our website and will apply to orders placed after the effective date of the updated policy, unless otherwise required by law.